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SALESFORCE / ODIGO Connector

Functions provided

  • Connection to Odigo from the Salesforce Softphone.
  • Commands to control the call from the Salesforce Softphone (on hold, transfer, conference, etc.).
  • Incoming calls : pop-up screen in SALESFORCE

Salesforce odigo 1

 

 

 

      • Example: when the agent picks up the phone, the details of the identified contact or account appear automatically.

 

 

 

  • Outgoing calls: function click-to-call from the Salesforce phone fields
  • Full history within Salesforce of the received calls and outbound calls

Salesforce odigo 2

 

 

 

      • All calls are stored in Salesforce as activities  associated with the contact or account identified during the call.